Privacy Policy

Rocketplay Casino may handle personal information that is needed to provide online gambling services, operate player accounts and meet applicable legal and security requirements. The type of information collected depends on how you use the website, the services you request and the choices you make.

Account and identity information

When you register or update an account, we may collect details such as your name, date of birth, contact details, username, account preferences and information needed to confirm that you are eligible to use the service. We may also receive information you provide when communicating with customer support, reporting a technical issue, entering a promotion or otherwise using the website.

Verification information

For account verification, responsible operation and fraud prevention, we may request documents or other information that helps confirm your identity, age, address or source of funds where appropriate. This may include identity documents, proof of address and related verification details. Verification information is handled for the purposes for which it is collected and may be reviewed using internal processes or specialist service providers.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed by payment providers, and we may receive transaction references or limited payment details needed to confirm and reconcile a transaction. We do not need to receive or retain every piece of information held by your bank or payment provider.

Technical, device and usage information

When you access the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring pages and information about how the website is used. This information helps us maintain website security, identify technical problems, understand general usage and improve the player experience.

Information from other sources

Where permitted and reasonably necessary, we may receive information from payment providers, verification services, fraud-prevention services, analytics providers or other authorised partners. We may also use publicly available information or information you provide directly through support and account activity.

Personal information is used only for relevant business, service, security and compliance purposes. The main purposes may include setting up and administering your account, allowing you to use available features, processing transactions and responding to your questions.

• To create, maintain and manage your player account.
• To confirm your identity, age and eligibility to use the service.
• To process deposits, withdrawals, wagers and other account transactions.
• To carry out verification, anti-fraud, anti-money-laundering and security checks.
• To detect suspicious, unauthorised or potentially harmful activity.
• To provide customer support, investigate complaints and resolve technical issues.
• To personalise general website features and improve services, functionality and performance.
• To send service messages, account notices, security alerts and other necessary communications.
• To send marketing communications where permitted and where you have provided the required permission or have not opted out.
• To comply with applicable legal, regulatory, tax, accounting and record-keeping obligations.
• To protect the rights, safety, property and systems of players, the website and relevant service providers.
• To establish, exercise or defend legal claims and manage disputes.

We aim to collect and use information that is reasonably relevant to these purposes. You should provide accurate and current information and update your account if your circumstances or contact details change. If required information is not provided, some account functions, transactions or support services may not be available.

Marketing communications

You may receive information about services, features, offers or other updates where marketing communications are allowed and your preferences permit them. You can withdraw consent or opt out of marketing at any time by using an unsubscribe option in a message, adjusting available account preferences or contacting support. Opting out of marketing does not stop essential service communications, including security, account or transaction messages.

Sharing information

Information may be shared with carefully selected providers that help operate the website and deliver services. These providers may support payment processing, identity verification, fraud monitoring, hosting, technology, analytics, customer support, communications and security. Information may also be disclosed where necessary to comply with legal obligations, respond to lawful requests, protect users or investigate suspected fraud, misuse or security incidents.

Service providers are expected to handle information for authorised purposes and apply appropriate safeguards. Information may be processed in Australia or another country where a relevant provider operates. Where information is handled across borders, reasonable steps are taken to support its security and appropriate use.

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support essential functions, measure website performance and understand how visitors use the service. Some cookies may be placed by service providers that assist with analytics, security, payments or other website functions.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect how the website operates, and certain account or security features may not work correctly without necessary cookies. Browser controls vary, so you should check the help settings for the browser and device you use.

Security measures

Reasonable technical, administrative and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, encryption or other safeguards appropriate to the nature of the information and the risks involved.

No website, internet connection or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying support promptly if you suspect unauthorised access or unusual activity.

How long information is kept

Personal information is retained for as long as reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to technical, legal and operational considerations.

Children and account eligibility

The service is intended only for people who are legally permitted to use online gambling services. We do not knowingly seek to collect personal information from anyone who is not eligible. If you believe information has been provided by an ineligible person, contact support so the matter can be reviewed.

Depending on applicable privacy requirements and the circumstances of your request, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your data, requesting correction of inaccurate or incomplete information, requesting deletion of your data where it is no longer needed or there is another valid basis to do so, and withdrawing consent to marketing.

How to exercise your rights

To make a privacy or data request, contact support@rocketplaycasino.fun. Please clearly explain what you are requesting and include enough information for your account or request to be identified. We may need to confirm your identity before providing information or making changes, particularly where the request involves account security or sensitive verification records.

• Access: ask for information about the personal data held about you and, where available, a copy of that data.
• Correction: identify information that is inaccurate, incomplete or out of date and ask for it to be corrected.
• Deletion: ask for your data to be deleted where retention is no longer necessary and no legal, security or operational reason requires it to be kept.
• Marketing consent: withdraw permission for marketing communications or ask for your marketing preferences to be changed.

A request may be limited or declined where permitted or required, including when fulfilling it could affect another person’s privacy, compromise security, interfere with fraud prevention, conflict with legal obligations or require records to be retained. If information cannot be deleted because it must be retained, it will continue to be handled only for the relevant required purpose.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Where a change is significant, reasonable steps may be taken to draw it to your attention. Your continued use of the website after an update may be subject to the revised policy.

If you have a question about this Privacy Policy, how information is used or a data rights request, please contact support@rocketplaycasino.fun.