Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other uncertain outcomes, so previous results do not predict future results. A win does not mean that another win is more likely, and a loss does not mean that a win is due. Avoid chasing losses, increasing your stakes to recover money or believing that a particular strategy can remove the normal risks of gambling.

Only gamble with money you can afford to lose after essential costs have been covered. Your gambling budget should not come from rent, mortgage payments, household bills, food, education, savings, borrowed funds or money set aside for dependants. Never use credit, loans or money needed for other commitments to continue playing. Consider setting a separate entertainment budget and keeping gambling spending within that amount.

Gambling should not interfere with your work, study, relationships, health or other interests. Decide in advance how much time and money you are comfortable spending. Once you reach your chosen limit, stop playing. Taking regular breaks can make it easier to remain aware of how long you have been playing and how much you have spent.

Practical safer-play habits

• Set a spending limit before you begin and do not increase it while playing.
• Set a time limit and use reminders to help you take regular breaks.
• Keep track of deposits, bets, wins and losses rather than relying on memory.
• Avoid gambling when you are upset, tired, stressed, angry or under the influence of alcohol or other substances.
• Do not gamble to escape personal problems or difficult feelings.
• Do not borrow money or sell possessions to fund gambling.
• Keep gambling separate from essential household finances.
• Talk to someone you trust if gambling is becoming difficult to control.

Safer gambling tools can help you manage your play, but they work best when used before gambling becomes a problem. Depending on the options available through your account, you may be able to set deposit, wagering, loss or session limits, review your activity, take a temporary break or request account closure. Read the terms of each option carefully so you understand how it operates.

A limit should be realistic and should reflect the amount you can afford to spend on entertainment. If you are considering increasing a limit, pause and think about why. A request to increase a limit may involve a waiting period or other safeguards. Where a limit is reduced, the change may take effect sooner than a requested increase. These processes are intended to give you time to reconsider your decision.

Taking a break or closing your account

If you feel that you need distance from gambling, consider using a temporary break or requesting account closure. A break can be useful if you are experiencing stress, spending more than planned or finding it difficult to stop. Account closure may be more appropriate if you do not want to gamble at all. Do not create another account or use another person’s account to get around a restriction.

If you request a restriction or closure, provide clear information and follow the applicable account process. A restriction may not remove every gambling risk outside Rocketplay Casino, so consider using device controls, banking controls or other independent tools as well. Responsible gaming measures should be supported by practical steps in your daily life.

1. Decide whether you need a limit, a temporary break or full account closure.
2. Use the relevant account settings or contact process available on the website.
3. Remove saved payment methods and avoid keeping easily accessible gambling funds.
4. Tell a trusted person about the change so they can support you.
5. Seek independent advice if you are worried about your gambling or financial situation.

Gambling harm can develop gradually, and it can affect anyone. You do not need to lose a particular amount of money or gamble every day for your gambling to be a concern. Early action is often easier than waiting for problems to become more serious. Be honest with yourself about your behaviour and its effect on your life.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more or placing larger bets.
• Feeling restless, irritable or anxious when trying to reduce or stop gambling.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, using credit or selling possessions to gamble.
• Missing work, study, appointments or family commitments because of gambling.
• Gambling to manage stress, sadness, loneliness, boredom or other difficult emotions.
• Arguing with people close to you about gambling.
• Having trouble paying bills or meeting normal financial obligations.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Breaking limits you set for yourself and feeling unable to stop.
• Feeling guilt, shame, hopelessness or distress because of gambling.

If any of these signs feel familiar, stop and take action. You can close or restrict your account, speak with someone you trust and contact an independent gambling support service in Australia. Professional support is confidential and can help with practical steps, emotional wellbeing, relationships and financial concerns. You do not have to manage the situation alone.

If gambling is causing immediate distress, or you are thinking about harming yourself, seek urgent help through local emergency services or a crisis support service in Australia. Your safety is more important than any gambling account, balance or loss.

Rocketplay Casino encourages players to seek help from independent organisations that specialise in gambling support. Australian players can find current information and support options through recognised Australian health, counselling and gambling-help services. You may also speak with your general practitioner, a qualified counsellor, a financial counsellor or a trusted family member or friend.

When seeking support, explain honestly how often you gamble, how much you spend, whether you chase losses and whether gambling affects your finances, relationships, work or wellbeing. This information can help a support professional understand your circumstances and suggest suitable next steps. Asking for help is a responsible decision, not a failure.

Protecting young people and other people

Online gambling services are intended for eligible adults only. Do not allow children or other unauthorised people to access your account. Keep your login details private, use suitable device security and log out when you finish. You are responsible for taking reasonable steps to protect your account and payment information.

Never open or use an account for someone else, and do not share an account. If you believe another person is using your account or that a young person may have accessed it, take immediate steps to secure the account and raise the issue through the available support process.

Responsible gaming information is general in nature and is not a substitute for professional medical, financial or legal advice. Gambling outcomes cannot be controlled or guaranteed. Please review the applicable website terms and account rules, use the available safer-play features and seek independent support whenever you have concerns.